Privacy Policy

Effective Date: 1 January 2025
Last Updated: 26 May 2026

Introduction

At Titansafari, we are committed to protecting the privacy and personal information of our customers, visitors, and business partners. This Privacy Policy outlines how Titansafari LLC (“we,” “us,” or “our”) collects, uses, stores, and protects your personal data when you visit our website, make a purchase, or interact with us through any of our digital or physical channels.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand our practices.

1. Who We Are
Titansafari LLC is an authorized reseller and distributor of video gaming products and consumer electronics, operating in the United Arab Emirates. Our registered business address is:
Titansafari LLC
Dubai,United Arab Emirates

For any privacy-related concerns, you may contact us at privacy@titansafari.com

2. Information We Collect

We collect personal information that you provide to us directly, as well as data gathered automatically when you use our website or services.

2.1 Information You Provide Directly

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through authorized payment gateways — we do not store card details)
Account login credentials
Communications and correspondence sent to us

2.2 Information Collected Automatically

When you browse our website, we may automatically collect the following:

IP address and device identifiers
Browser type and operating system
Pages visited and time spent on our website
Referring URLs and click behaviour
Cookie data and session information

2.3 Information from Third Parties

We may receive certain information from third-party platforms such as payment processors, logistics partners, and social media platforms when you interact with our services through those channels.

3. How We Use Your Information

Titansafari uses the personal information we collect for the following purposes:

Order Processing — To confirm, process, fulfil, and deliver your orders, and to provide relevant updates and notifications.
Customer Support — To respond to your enquiries, resolve complaints, and provide after-sales assistance.
Account Management — To create and manage your account on our platform.
Marketing & Communications — To send you promotional offers, product updates, and newsletters, where you have provided consent to receive such communications.
Website Improvement — To analyse usage patterns and enhance the functionality, performance, and user experience of our website.
Legal Compliance — To comply with applicable laws, regulations, and legal obligations in the UAE and other relevant jurisdictions.
Fraud Prevention & Security — To detect, investigate, and prevent fraudulent transactions and other unauthorised or illegal activities.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:
Contractual Necessity — Processing required to fulfil an order or service agreement with you.
Legitimate Interests — Processing necessary for our business operations, fraud prevention, and service improvement.
Legal Obligation — Processing required to comply with UAE laws and regulations.
Consent — Where you have explicitly consented to receive marketing communications or the use of non-essential cookies.

5. Sharing of Personal Information

Titansafari does not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:Service Providers — With trusted third-party partners such as payment processors, delivery companies, and IT service providers who assist us in operating our business. These parties are contractually obligated to handle your data securely and only for the purposes specified by us.
Authorized Brands & Manufacturers — In limited cases, to facilitate warranty claims or product support on your behalf.
Legal Authorities — When required to do so by law, court order, or regulatory authority in the UAE or applicable jurisdiction.
Business Transfers — In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small data files stored on your device.
We use the following types of cookies:
Essential Cookies — Necessary for the website to function correctly. These cannot be disabled.
Analytical Cookies — Used to understand how visitors interact with our website, helping us improve performance and content.
Marketing Cookies — Used to deliver relevant advertisements and track the effectiveness of our promotional campaigns.
You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Once your data is no longer needed, it is securely deleted or anonymised.
Typical retention periods include:

Order & Transaction Records — Retained for a minimum of 5 years in accordance with UAE commercial regulations.
Customer Account Data — Retained for the duration of your account and up to 2 years following account closure.
Marketing Data — Retained until you withdraw consent or unsubscribe.

8. Data Security

Titansafari takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
SSL encryption for all data transmitted through our website
Secure payment processing through certified payment gateways
Restricted access to personal data on a need-to-know basis
Regular security assessments and system monitoring
While we take all reasonable precautions, no method of data transmission over the internet is entirely secure. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorised access to your account.

9. Your Rights
As a customer or user of our services, you have the following rights regarding your personal data:
Right to Access — Request a copy of the personal data we hold about you.
Right to Rectification — Request correction of any inaccurate or incomplete data.
Right to Erasure — Request deletion of your personal data, subject to legal obligations.
Right to Restriction — Request that we limit the processing of your data in certain circumstances.
Right to Object — Object to the use of your data for direct marketing purposes.
Right to Withdraw Consent — Withdraw any consent previously given for marketing or non-essential data processing at any time.

To exercise any of the above rights, please contact us at privacy@titansafari.com. We will respond to all verified requests within 30 business days.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. Titansafari is not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us at privacy@titansafari.com and we will take prompt action to delete such information.

12. Changes to This Privacy Policy

Titansafari reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, services, or applicable legal requirements. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.
Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to contact us:

Titansafari LLC
titansafari@outlook.com
+971 569065032
Dubai, United Arab Emirates

Titansafari — Your Privacy is Our Responsibility.

Legal Disclaimer: This Privacy Policy has been prepared for general informational and content purposes. We recommend having it reviewed by a qualified legal professional familiar with UAE data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), to ensure full legal compliance.