{"id":3553,"date":"2022-11-01T08:43:10","date_gmt":"2022-11-01T08:43:10","guid":{"rendered":"https:\/\/klbtheme.com\/partdo\/?page_id=3553"},"modified":"2026-05-26T13:49:40","modified_gmt":"2026-05-26T13:49:40","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/titansafari.com\/?page_id=3553","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3553\" class=\"elementor elementor-3553\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f652e24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f652e24\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eddfb85\" data-id=\"eddfb85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ef4c3c elementor-widget elementor-widget-text-editor\" data-id=\"8ef4c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 1.75rem; letter-spacing: 0px; font-weight: bold;\">Overview<\/span><\/p>\n<p>At Titansafari, customer satisfaction is at the core of everything we do. We stand behind the authenticity and quality of every product we sell. This Refund & Return Policy outlines the conditions, process, and timeframes under which we accept returns and issue refunds. We encourage all customers to read this policy carefully before making a purchase.<\/p>\n<hr>\n<h3>1. Return Eligibility<\/h3>\n<p>We accept returns under the following strict conditions:<\/p>\n<h4>\u00a0We Accept Returns If:<\/h4>\n<ul>\n<li>The return request is submitted <strong>within 7 days<\/strong> of the delivery date.<\/li>\n<li>The product is in its <strong>original, factory-sealed condition<\/strong> \u2014 the box must be completely unopened and untampered with.<\/li>\n<li>The product includes all <strong>original packaging<\/strong>, labels, accessories, and documentation exactly as received.<\/li>\n<li>The item is accompanied by the <strong>original proof of purchase<\/strong> or order confirmation.<\/li>\n<\/ul>\n<h4>We Do Not Accept Returns If:<\/h4>\n<ul>\n<li>The <strong>7-day return window<\/strong> has passed from the date of delivery.<\/li>\n<li>The product box or seal has been <strong>opened, removed, or tampered with<\/strong> in any way.<\/li>\n<li>The item shows signs of <strong>use, installation, or physical damage<\/strong> caused after delivery.<\/li>\n<li>The product is missing its <strong>original packaging, accessories, or documentation.<\/strong><\/li>\n<li>The item was purchased during a <strong>clearance, final sale, or non-returnable promotional offer.<\/strong><\/li>\n<li>The return request is for a <strong>change of mind<\/strong> after the product seal has been broken.<\/li>\n<\/ul>\n<hr>\n<h3>2. Why We Require Unopened Products<\/h3>\n<p>As an authorized reseller and distributor of genuine gaming and electronics products, Titansafari is committed to ensuring that every customer receives a brand-new, authentic product. To maintain this standard, we are only able to accept returns on items that remain in their original, factory-sealed condition. Once a product box has been opened, we are unable to guarantee its condition for resale or verify its completeness.<\/p>\n<p>We appreciate your understanding of this policy, as it allows us to protect the interests of all our customers.<\/p>\n<hr>\n<h3>3. How to Initiate a Return<\/h3>\n<p>To request a return, please follow the steps below:<\/p>\n<p><strong>Step 1 \u2014 Contact Our Support Team<\/strong><br>Reach out to us within 7 days of receiving your order at: titansafari@outlook.com \/\u00a0+971 569065032<\/p>\n<p>Please include the following details in your request:<\/p>\n<ul>\n<li>Full name and contact number<\/li>\n<li>Order number<\/li>\n<li>Product name and reason for return<\/li>\n<li>Clear photographs of the product showing the sealed, unopened condition<\/li>\n<\/ul>\n<p><strong>Step 2 \u2014 Await Return Approval<\/strong><br>Our support team will review your request and respond within <strong>1\u20132 business days.<\/strong> Returns that do not meet our eligibility criteria will not be approved.<\/p>\n<p><strong>Step 3 \u2014 Ship or Drop Off the Product<\/strong><br>Once your return is approved, we will provide you with instructions on how to return the item \u2014 either via courier or by dropping it off at our designated location in Dubai.<\/p>\n<p><strong>Step 4 \u2014 Inspection & Processing<\/strong><br>Upon receiving the returned item, our team will conduct a thorough inspection to verify that it meets all return conditions. This process typically takes <strong>2\u20133 business days.<\/strong><\/p>\n<hr>\n<h3>4. Refund Policy<\/h3>\n<p>Once a return has been approved and the product successfully inspected, refunds will be processed as follows:<\/p>\n<ul>\n<li><strong>Original Payment Method<\/strong> \u2014 Refunds will be issued to the original payment method used at the time of purchase.<\/li>\n<li><strong>Processing Time<\/strong> \u2014 Refunds are typically processed within <strong>5\u20137 business days<\/strong> following inspection approval. Please note that the time for the refund to reflect in your account may vary depending on your bank or payment provider.<\/li>\n<li><strong>Partial Refunds<\/strong> \u2014 In cases where any component of the original order is missing or the packaging shows signs of tampering, Titansafari reserves the right to issue a partial refund or decline the return entirely.<\/li>\n<\/ul>\n<hr>\n<h3>5. Exchanges<\/h3>\n<p>If you wish to exchange a product for a different item, the same return eligibility conditions apply. The original product must be returned in unopened, factory-sealed condition within 7 days of delivery. Once the return is approved and inspected, our team will assist you in processing an exchange, subject to product availability.<\/p>\n<p>For exchange requests, please contact us at:<a href=\"mailto:titansafari@outlook.com\" target=\"_blank\" rel=\"noopener\"> titansafari@outlook.com<\/a>\u00a0\/ +971569065032<\/p>\n<hr>\n<h3>6. Defective or Damaged Products<\/h3>\n<p>If you receive a product that is <strong>damaged in transit<\/strong> or has a <strong>manufacturing defect,<\/strong> please contact us immediately within <strong>48 hours of delivery.<\/strong> Kindly provide:<\/p>\n<ul>\n<li>Clear photographs or a short video showing the damage or defect<\/li>\n<li>Your order number and proof of purchase<\/li>\n<\/ul>\n<p>Defective or damaged items will be assessed on a case-by-case basis. Where applicable, we will arrange for a replacement, exchange, or full refund in accordance with the manufacturer\u2019s warranty terms and UAE consumer protection regulations.<\/p>\n<hr>\n<h3>7. Warranty Claims<\/h3>\n<p>All products sold by Titansafari are 100% genuine and come with the manufacturer\u2019s official warranty. Warranty claims for product faults arising after use must be directed to the respective manufacturer or handled through Titansafari\u2019s authorized after-sales support. Warranty terms vary by brand and product category.<\/p>\n<p>For assistance with warranty claims, please contact:\u00a0\u00a0<a style=\"letter-spacing: -0.03px; color: #0a58ca;\" href=\"mailto:titansafari@outlook.com\" target=\"_blank\" rel=\"noopener\">titansafari@outlook.com<\/a><span style=\"letter-spacing: -0.03px;\"> \/ +971569065032<\/span><\/p>\n<hr>\n<h3>8. Return Shipping Costs<\/h3>\n<ul>\n<li>If the return is due to a <strong>defective, damaged, or incorrect item<\/strong> received, Titansafari will cover the return shipping cost.<\/li>\n<li>If the return is for any <strong>other eligible reason<\/strong> (such as a change of mind on an unopened product), the customer is responsible for all return shipping costs.<\/li>\n<\/ul>\n<p>We strongly recommend using a trackable shipping method for all returns. Titansafari is not liable for items lost or damaged during the return shipping process.<\/p>\n<hr>\n<h3>9. Non-Returnable Items<\/h3>\n<p>The following items are strictly non-returnable:<\/p>\n<ul>\n<li>Opened or unsealed products of any kind<\/li>\n<li>Digital products, software licenses, and activation codes<\/li>\n<li>Items purchased during final sale or clearance promotions<\/li>\n<li>Products with removed or altered serial numbers<\/li>\n<\/ul>\n<hr>\n<h3>10. Contact Us<\/h3>\n<p>For any return, refund, or exchange enquiries, please do not hesitate to reach out to our dedicated support team:<\/p>\n<p><strong>Titansafari LLC<\/strong><br>\u00a0<a style=\"color: #0a58ca; letter-spacing: -0.03px;\" href=\"mailto:titansafari@outlook.com\" target=\"_blank\" rel=\"noopener\">titansafari@outlook.com<\/a><span style=\"letter-spacing: -0.03px;\"> \/ +971569065032<\/span>\u00a0<br>Dubai, United Arab Emirates<br><em style=\"letter-spacing: -0.03px;\">Monday \u2013 Saturday 9:00 AM \u2013 5:00 PM\u00a0<\/em><\/p>\n<hr>\n<p><em>Titansafari \u2014 Authentic Products, Transparent Policies, Trusted Service.<\/em><\/p>\n<hr>\n<blockquote>\n<p><strong>Legal Disclaimer:<\/strong> This Refund & Return Policy has been prepared for general content purposes. We recommend having it reviewed by a qualified legal professional to ensure full compliance with the <strong>UAE Consumer Protection Law (Federal Law No. 15 of 2020)<\/strong> and any applicable e-commerce regulations.<\/p>\n<\/blockquote>\n<p><!-- \/wp:list --><!-- wp:paragraph --><\/p>\n<h2>\u00a0<\/h2>\n<h2><br><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview At Titansafari, customer satisfaction is at the core of everything we do. We stand behind the authenticity and quality of every product we sell. This Refund &#038; Return Policy outlines the conditions, process, and timeframes under which we accept returns and issue refunds. We encourage all customers to read this policy carefully before making<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/titansafari.com\/?page_id=3553\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3553","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/titansafari.com\/index.php?rest_route=\/wp\/v2\/pages\/3553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/titansafari.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/titansafari.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/titansafari.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/titansafari.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3553"}],"version-history":[{"count":11,"href":"https:\/\/titansafari.com\/index.php?rest_route=\/wp\/v2\/pages\/3553\/revisions"}],"predecessor-version":[{"id":4400,"href":"https:\/\/titansafari.com\/index.php?rest_route=\/wp\/v2\/pages\/3553\/revisions\/4400"}],"wp:attachment":[{"href":"https:\/\/titansafari.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}