Overview

At Titansafari, customer satisfaction is at the core of everything we do. We stand behind the authenticity and quality of every product we sell. This Refund & Return Policy outlines the conditions, process, and timeframes under which we accept returns and issue refunds. We encourage all customers to read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following strict conditions:

 We Accept Returns If:

• The return request is submitted within 7 days of the delivery date.
• The product is in its original, factory-sealed condition — the box must be completely unopened and untampered with.
• The product includes all original packaging, labels, accessories, and documentation exactly as received.
• The item is accompanied by the original proof of purchase or order confirmation.

We Do Not Accept Returns If:

• The 7-day return window has passed from the date of delivery.
• The product box or seal has been opened, removed, or tampered with in any way.
• The item shows signs of use, installation, or physical damage caused after delivery.
• The product is missing its original packaging, accessories, or documentation.
• The item was purchased during a clearance, final sale, or non-returnable promotional offer.
• The return request is for a change of mind after the product seal has been broken.

2. Why We Require Unopened Products

As an authorized reseller and distributor of genuine gaming and electronics products, Titansafari is committed to ensuring that every customer receives a brand-new, authentic product. To maintain this standard, we are only able to accept returns on items that remain in their original, factory-sealed condition. Once a product box has been opened, we are unable to guarantee its condition for resale or verify its completeness.

We appreciate your understanding of this policy, as it allows us to protect the interests of all our customers.

3. How to Initiate a Return

To request a return, please follow the steps below:

Step 1 — Contact Our Support Team
Reach out to us within 7 days of receiving your order at: titansafari@outlook.com / +971 569065032

Please include the following details in your request:

• Full name and contact number
• Order number
• Product name and reason for return
• Clear photographs of the product showing the sealed, unopened condition

Step 2 — Await Return Approval
Our support team will review your request and respond within 1–2 business days. Returns that do not meet our eligibility criteria will not be approved.

Step 3 — Ship or Drop Off the Product
Once your return is approved, we will provide you with instructions on how to return the item — either via courier or by dropping it off at our designated location in Dubai.

Step 4 — Inspection & Processing
Upon receiving the returned item, our team will conduct a thorough inspection to verify that it meets all return conditions. This process typically takes 2–3 business days.

4. Refund Policy

Once a return has been approved and the product successfully inspected, refunds will be processed as follows:

• Original Payment Method — Refunds will be issued to the original payment method used at the time of purchase.
• Processing Time — Refunds are typically processed within 5–7 business days following inspection approval. Please note that the time for the refund to reflect in your account may vary depending on your bank or payment provider.
• Partial Refunds — In cases where any component of the original order is missing or the packaging shows signs of tampering, Titansafari reserves the right to issue a partial refund or decline the return entirely.

5. Exchanges

If you wish to exchange a product for a different item, the same return eligibility conditions apply. The original product must be returned in unopened, factory-sealed condition within 7 days of delivery. Once the return is approved and inspected, our team will assist you in processing an exchange, subject to product availability.

For exchange requests, please contact us at: titansafari@outlook.com / +971569065032

6. Defective or Damaged Products

If you receive a product that is damaged in transit or has a manufacturing defect, please contact us immediately within 48 hours of delivery. Kindly provide:

• Clear photographs or a short video showing the damage or defect
• Your order number and proof of purchase

Defective or damaged items will be assessed on a case-by-case basis. Where applicable, we will arrange for a replacement, exchange, or full refund in accordance with the manufacturer’s warranty terms and UAE consumer protection regulations.

7. Warranty Claims

All products sold by Titansafari are 100% genuine and come with the manufacturer’s official warranty. Warranty claims for product faults arising after use must be directed to the respective manufacturer or handled through Titansafari’s authorized after-sales support. Warranty terms vary by brand and product category.

For assistance with warranty claims, please contact:  titansafari@outlook.com / +971569065032

8. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item received, Titansafari will cover the return shipping cost.
• If the return is for any other eligible reason (such as a change of mind on an unopened product), the customer is responsible for all return shipping costs.

We strongly recommend using a trackable shipping method for all returns. Titansafari is not liable for items lost or damaged during the return shipping process.

9. Non-Returnable Items

The following items are strictly non-returnable:

• Opened or unsealed products of any kind
• Digital products, software licenses, and activation codes
• Items purchased during final sale or clearance promotions
• Products with removed or altered serial numbers

10. Contact Us

For any return, refund, or exchange enquiries, please do not hesitate to reach out to our dedicated support team:

Titansafari LLC
 titansafari@outlook.com / +971569065032 
Dubai, United Arab Emirates
Monday – Saturday 9:00 AM – 5:00 PM 

Titansafari — Authentic Products, Transparent Policies, Trusted Service.

Legal Disclaimer: This Refund & Return Policy has been prepared for general content purposes. We recommend having it reviewed by a qualified legal professional to ensure full compliance with the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and any applicable e-commerce regulations.